Customer Service Assistant, Digital Marketing & Website

The opportunity

We are looking to recruit a confident and enthusiastic individual to join the Digital Marketing & Website team who manage Bloomsbury.com and Ospreypublishing.com. Reporting to the Senior Ecommerce & Customer Service Executive, you will be the first point of contact for our website customers, and an integral part of the customer experience.

The role

• Providing a high level of customer service, responding to queries by email and telephone
• Liaising with colleagues and third-party distributors to assist customers with their queries
• Identifying any issues reported by customers and alerting line-managers
• Providing customer feedback to the internal team to help to enhance the customer experience

Knowledge, skills and experience

• Customer service/support experience
• Ability to remain calm under pressure and adapt your approach for each customer
• Excellent written and oral communication skills
• Superb organisational skills
• A keen eye for detail and a logical, problem-solving approach

Additional information

The role is a full-time permanent position with a salary of £25,000 per annum.

The role is based at our London office 50 Bedford Square, London, WC1B 3DP, on a hybrid working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are Wednesdays and Thursdays.

As an Assistant role, this position is eligible for Bloomsbury’s Rental Deposit Loan Scheme. To assist candidates who want to start and to establish a career in publishing, Bloomsbury offers an interest-free rental deposit to support securing somewhere to live. The rental deposit loan can be up to £3,000 and will be paid back over 2 years.

Please apply with a CV and covering letter addressed to Human Resources (Word or PDF format only) via the ‘APPLY NOW’ button detailing how you meet the requirements outlined above for this role by Tuesday 21 February 2023.

Bloomsbury reserve the right to close the role early if we exceed the required number of applications

Bloomsbury Benefits

As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package:

Working Pattern

• hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)

Holidays

• 25 days holiday
• 3.5 days Christmas company holiday

Other Benefits:

Two paid Personal Wellness Days

Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 45 minutes earlier in the week

Season Ticket Loan

Sharesave Scheme

In-house Doctor

Eyecare Voucher Scheme

Company culture! – Employee Voice Meetings, Staff Networks (Bloom, Disability, Mental Health, Pride and Parents, Guardians and Carers), 10 Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources

For additional benefits see below

Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.

We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required

Applicants must have the legal right to work in the UK.

The Book Trade Charity provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here: http://booktradeentrysupport.org