LSE is committed to building a diverse, equitable and truly inclusive university

The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Customer Support Advisor, the focus of this role is to enrich the student and customer experience by adopting a principled centred approach to debt management, income collection and reconciliation. You will provide a ‘best in class’ customer experience by managing financial services for students and customers, combined with collecting income to maintain healthy financial position for the School.

Our team is responsible for establishing and implementing strategic targets for the efficient and effective collection of income across the school, whilst meeting operational, financial control and other strategic priorities. Our core aim is to enrich the student and customer experience by adopting a principled centred approach to debt management, income collection and reconciliation.

The Fees Income and Credit Control office consists of three units: Customer Support, Cash Management & Credit Control & Compliance Team. Customer service, quality and a clear commitment to our customers and stakeholders are our underlying principles. The postholder will join the Customer Support Team which consists of a team of 5 full time Customer Support Advisors.

Responsibilities include:

• Providing advice and support on student finance and funding related enquiries

• Assisting and supporting customers in meeting their financial obligations

• Maintaining service levels and meeting key performance targets

• Operating within the framework of the School’s and units’ procedures

• Assist and contribute to delivering the units objectives

Candidates should have:

• Experience of working in a financial setting

• Excellent verbal and written skills and the ability to communicate effectively and confidently at all levels

• Proven ability to plan and organise and prioritise own workload

• A desire to deliver top quality customer service at all times

• Excellent IT skills, especially in Microsoft Office, Word, Excel and Outlook

• An understanding of student finance (this would be an advantage)

• Awareness of the HE sector (this would be an advantage)

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Carly Wilkinson at C.Wilkinson@lse.ac.uk.

The closing date for receipt of applications is 12 March 2023 (23.59 UK time).

Regrettably, we are unable to accept any late applications.