VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.#
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer's needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath

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