Job Detail

Customer Support Representative

Customer Support Representative

Worldgate LLC

London, England

Job ID : 6646715132535250525958596d6c644e4a673d3d

Job Description :

Worldgate Agency for a Customer Support Representative to contribute to our thriving sales team with great customer service and the ability to meet the needs of clients who need assistance, ensuring a happy customer experience at our growing startup.

Worldgate Agency is an off-market land sourcing platform which provides data on property and land. Our customers include property developers, land agents, architects and planners. We help them make better choices when acquiring land and property to build and develop upon.

About the role: what are we looking for?

As our Customer Support Representative, you will be responsible for all things customer service, which includes providing support to customers calling, emailing, live chatting or instant messaging the team.

Your day-to-day responsibilities as our Customer Service Representative:

  • Prioritise and process customer support tickets and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints quickly and patiently, including assistance of customers who have issues with their accounts / the product
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use our database systems (on Hubspot) to deliver great customer care
  • Work as part of the sales team to drive positive company sales results, and liaise with the team with progress and updates of customer service
  • Help customers register online and process their licences
Your experience:
  • Proven customer support experience or experience as a Customer Service Representative
  • Strong phone contact handling skills and active listening
  • Strong knowledge of Hubspot (our CRM system)
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritise cases, and manage time effectively
  • Ability to stay calm with customers in different situations
Salary
  • 34k - 41k based on experience
What we offer you:
  • Hybrid work model (office and remote working)
  • The opportunity to work in a fast-growing, international and ambition start-up
  • Freedom to take ownership of your work
  • Up-skill your professional competencies, from sales marketing to software development
  • A unique insight into the planning and real estate industry. Youll be speaking with businesses of all shapes and sizes in the industry and helping them solve their problems
  • 500 personal growth fund
  • Property development training days
  • Support on your own property investment journey
  • Flexibility on location hours
  • 28 days holidays (incl BH) unlimited unpaid holiday days
Open 5 days a week for use if wanted/needed

Interested?

  • Applicants from UK only
  • No sponsorship of employee
  • Must be able to start immediately
  • Must have UK Provisional DL or DL
  • Must have 3 years experience with references

Company Details :

Name : Worldgate LLC

CEO : Katelyn Montgomery

Headquarter : Reston, United States

Revenue : $5 to $25 million (USD)

Size : 51 to 200 Employees

Type : Company - Public

Primary Industry : Business Consulting

Sector Name : Management & Consulting

Year Founded : 2002

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.

Details

: London, England

: 24800 - 70000 GBP ANNUAL

: Today

Share Job :

Related Jobs

Leyland, England

40 - 50 GBP HOURLY

Full Time

Minimum Level 6 Minor Illness qualification. 15-minute appointments seeing acute on the day patients with Minor Illness. Weekly pay from 40 - 50 an hour.

Dartford, England

25 GBP HOURLY

Full Time

A full UK driving licence or equivalent accepted under UK Law for each of the personnel (including yourself) who will perform the delivery services.

Fleet, South East England, England

7.5 - 9.5 GBP HOURLY

Full Time

You would be assisting with the planning and delivery of activities with structure and enthusiasm. Work Dates: (Easter 3rd - 21st April - excluding weekends).

London, England

Full Time

Ability to explain complex concepts in a non-technical manner; Youll need to be in your penultimate or final year of an undergraduate or Masters degree; and

Gloucester, England

24000 GBP ANNUAL

Full Time

Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve