Home Based Customer Service Advisor - Tesco Mobile
Home Based Customer Service Advisor - Tesco Mobile
Capita
Manchester, England
Job ID : 6646715132535241513450646e314a4c4b673d3d
Job Description :
Location: Home based
Hours: Full-Time - 37.5 hours per week
Contract: Permanent
Shifts: Various shifts available between the hours of 8am – 9:15pm Monday to Friday, 8am-8pm Saturday, 10-6 Sunday,
Start Date: Various start dates throughout April 2023
As a customer service advisor for Tesco Mobile, your role will be all about
providing great customer experience and leaving a lasting impression. You could be helping customers with a variety of queries, ranging from the straightforward to the more complex. The most important thing is that you’re there to help and that customers feel supported. As you develop in the role, you’ll gain an in-depth knowledge of the products and services on offer and we’ll give you all the training you need to know how to communicate this in lots of different ways, so the customer gets all the information they need. You may not have all the answers but that’s okay, as you’ll have a friendly team around you who are always there to help you to succeed in your role.
Job title:
Home Based Customer Service Advisor - Tesco MobileJob Description:
What you’ll be doing:
handling customer queries and delivering high quality service throughout
using your product knowledge to proactively find answers and solve problems
working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets
adhering to data protection and confidentiality laws
What we’re looking for:
someone who works well independently and takes ownership of customer issues
a drive to solve problems and help people
a clear, confident communicator, even when faced with challenges
someone who gets on well with others, and understands how to approach different customer interactions
an understanding or ability to learn about the different processes within a contact centre environment
a great listener with attention to detail, who can demonstrate empathy and patience
A quiet space to work at home with a strong WIFI connection
About Capita Experience
At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities.
What’s in it for you?
A competitive salary of £19,371
Super colleague deal with Tesco Mobil e – 10% discount on handsets, 5000mins and texts and data (20GB - £7.50, 50GB -£10, Unlimited - £15)
22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What will happen next:
Choose apply now to fill out our short application
Your application will be reviewed by our global recruitment team
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Location:
Manchester,
United KingdomTime Type:
Full timeContract Type:
PermanentCompany Details :
Name : Capita
CEO : Jon Lewis
Headquarter : London, United Kingdom
Revenue : $2 to $5 billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Telecommunications Services
Sector Name : Telecommunications
Year Founded : 2015
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Details
: Manchester, England
: 19371 GBP ANNUAL
: Today
