Job Title: IT Helpdesk Support Officer (Technical)

Contract type: Full-Time, Permanent

Salary: £26,457 - £28,698 per annum (Grade 5)

The challenge
As Wales’ largest awarding body, at WJEC we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.

The role:

Our Helpdesk technical team play a key part in supporting the wider IT function. This role provides an opportunity for someone who is passionate about technology and expanding their knowledge and experience of IT systems, procedures, and operations, whilst working as part of a dynamic team. The role is suitable for those with a solution-oriented mindset, a willing to learn and happy to just give things a go.

The person:

You will be part of a team that delivers and manages IT Support across the organisation and to external customers. You will administer services, incidents and change IT requests using problem solving skills to identify issues and progress calls to solution. To thrive in this role, you’ll have excellent communication skills and the ability to adapt & present information in different ways, depending on the audience.

Our benefits:

WJEC is a welcoming and supportive organisation, which is proud to offer a range of generous employee benefits including: 25 days annual leave a year (plus 16 statutory/ additional days), training and development opportunities including free Welsh language courses, and a good pension scheme. Whilst there will be times when you are required to work on-site in our Cardiff office, we would be happy to consider requests for flexible and/or homeworking from the successful applicant.

Please visit our website to download a copy of the job description and application form.

Job Types: Full-time, Permanent

Salary: £26,457.00-£28,698.00 per year

Benefits:

• Additional leave
• Cycle to work scheme
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Cardiff

Application deadline: 03/03/2023
Reference ID: 2301-07

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