We Are MRM, a leading customer relationship marketing agency.
At MRM we exist to build relationships with customers because relationship is quite literally our middle name (McCann Relationship Marketing). We create, manage and optimise digital experiences and communications that connect people to a brand over the entire customer journey and brand ecosystem.
It would not be possible for us to do all this without our unified belief in the importance of making every relationship count. Making a relationship count is what sets us apart. Through enabling and connecting data, strategic thinking, marketing technology and creativity we create growth that is visible and valuable in both our customers and clients’ lives.
In London there are 130 of us MRMers. Globally we have 3,500+ people across 30 offices in North & Latin America, Europe, the middle East and Asia-pacific.
At MRM we have the soul of a start-up with the power of a network. We pride ourselves on being entrepreneurially minded, so we can move quickly like an independent specialist. Yet we have the wider access to the people, processes and tools of a leading global network as part of McCann Worldgroup and Interpublic Group.
The Team
You’ll work as part of a brilliant and fun Project Management team, playing a key role in setting up event communications for a Global Tech business. We’re working with an exciting and well-known brand who run various in-person, digital and hybrid events throughout the year.
The Role
As the Junior Email Project Manager, you’ll provide email executional support to the client’s field marketing teams across the UK by focusing on four key areas:
1. Planning & Setup – you’ll provide guidance and tool setup to enable reporting for KPI measurement and optimization.
2. Execution & Project Management – you’ll enable the seamless execution of projects and connect UK marketing campaigns to global marketing initiatives.
3. Insights & Analytics – you’ll ensure data is collected and understood to analyse success and provide performance insights.
4. Subject Matter Expertise – you’ll act as the UK point of contact on global marketing program initiatives, marketing tools and services.
This is a junior position, and we’ll provide all the support and training that you need to be successful and confident in your role. Ultimately, we’re looking for someone who’s passionate about delivering high quality communications and working with the client to support their business.
Key Responsibilities
- act as the clients point of contact, developing project plans and coordinating the delivery of marketing communications via email.
- Setting up tools that ensure end-to-end tracking and supporting the client with questions they may have about tool set-up, measurement or tracking.
- Working with internal and external teams to deliver the necessary services: eg: event registration and messaging via email.
- Managing the project plan to ensure local stakeholders are informed on progress and resolving any issues that come up.
- Coordinate with the local compliance team to ensure compliance whenever customization or additional data is needed.
- Validate the customer journey data and ensure all marketing actions (links and pages) are set up to track data according to the measurement plan.
- Co-ordinate events (in-person, webinars and virtual events), including setup and registration, messaging, logistics, etc. (You may provide onsite support).
- Create tracking activities for each marketing activity.
- Understand and implement global and local governance for planning, setup and measurement.
- Advise stakeholders on overall execution processes, SLA, KPIs, tools & services.
- Look across multiple marketing activities to find patterns, best practices and alignment/efficiencies.
- Support Analytics team to associate marketing spend.
- Review reports produced by media agencies to monitor and improve performance in the context of overall execution.
Participate in global asset reviews facilitating feedback and securing the appropriate approvals.
- Acts as local champion on global commercial marketing tools & services.
Who You Are
- You may have had previous experience in an agency or office environment.
- You’ll be able to demonstrate a high level of collaboration.
- Proven experience in using marketing tools such as Jira.
- Energetic self-starter, with bias for action and ability to adapt to changing priorities.
- Process-driven, with a desire to instil best-practice into the team.
Essential:
- High level of attention to detail.
- Interest in marketing coordination and email marketing for events
- Excellent oral and written communication skills
MRM is an agency where the most important relationships we build are inclusive ones, and that inclusivity must extend not only to one another, but also to our clients, partners and communities. We are guided by our codified Blueprint for Diversity, Equity and Inclusion that drives our strategy to ensure our workplace is one where everyone is treated with dignity, respect and fairness — where we celebrate who we are and how we identify. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement — it’s in the act of living our daily lives.
If you have a disability, we want you to feel at ease when you are going through our recruitment process. Please let ashleigh.boyle@mrm.com, know what adjustments you may need to perform at your best.
At MRM, Relationship is Our Middle Name
MRM is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.
We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.
Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?
If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s):
1. Ideas power everything
2. We’re Better Together
3. We’ll figure it out
4. Complexity can be managed
5. It only counts if we deliver
6. Technology is magic
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