32 hours per week shift pattern to be confirmed.

JOB SUMMARY

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

1 Reception duties

Utilise booking in system to ensure efficiency of appointment system and monitor flow of patients into consulting rooms

Ensure that patients without appointments but who need ‘urgent consultation’ are seen in a logical and non-disruptive manner

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed

Advise patients of relevant charges for private services, accept payment and issue receipts for same

Respond to all queries and requests for assistance from patients and other visitors

Enter requests for home visits on to computer stating time received and including all relevant information where necessary refer to the Duty Doctor

In conjunction with Repeat Prescribing Officers ensure that requests for prescriptions are actioned within 48 hours

Action requests for ambulance transportation

Ensure reception and waiting areas are kept neat and tidy

Management of Appointment Systems

Ensure total familiarity with all appointment systems in effect including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record

Ensure computer slots cleared at end of shift if possible or alternatively pass on outstanding issues to next shift as and when necessary.

Monitor effectiveness of system and report any problems or variations required.

Management of Medical Records

Ensure that the paper record is available for the Doctor in the instances of urgent consultation or when requested

Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.

Ensure correspondence, reports, results, etc are filed in correct record

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

Operation of telephone system

Receive and make telephone calls as required. Divert calls and take messages as appropriate

Ensure that system is operational at the beginning of each day, and switched over to night service and answer phone operational at the end of each day

Job Type: Full-time

Salary: From £10.37 per hour

Benefits:

• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• WIGAN: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 03/02/2023
Reference ID: Medical Receptionist

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