We are looking for an Operational Support Administrator to join our Endoscopy team on a permanent, fulltime basis. This is a remote role, so the ability to work from home is essential. As an Operational Support Administrator with TAC Healthcare, you will provide administrative support for the Endoscopy services we provide. You will play a pivotal role in how we support patients through their healthcare journey.

What you will do:

• Deal with telephone and email enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
• Communicate effectively with colleagues and patients.
• To be fully conversant with current information technology/patient administration system.
• Support of the Central Ops Team with ad hoc oversight of the processes and performance of the admin tasks within endoscopy units.
• Support with the management of weekly patient pathway validations to ensure patients are seen within their contractual required waiting times
• Supporting Nurse Led Triage Team with daily admin triage tasks

• Experience of working within a customer or patient focused environment
• Skilled at administration processes and competent with IT systems and Microsoft packages.
• Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
• Flexible in your working patterns and be willing to adjust these at short notice to accommodate unexpected changes
• Understand data protection and its importance in the workplace
• Excellent communication and listening skills, with both patients and colleagues.