Overview

We are looking for an Operations Administrator to join our B2B team providing administration support to our team and customers. Full training will be provided for this role.

Who are Evergreen Energy?

We’re on a mission to help homeowners and installers to dramatically cut home carbon emissions and reduce energy bills. We believe that making our homes more energy efficient and using renewable technology to power them will play a big part in achieving a more sustainable future. With over 15 years of experience in the energy sector, we are proud to be one of the UK’s leading renewable energy companies.

It really is a great time to be part of the renewable energy sector – join us in making a difference, to the planet and your career.

What do we do?

Evergreen Energy is the UK’s leading provider of certification support for installers of renewable technologies such as heat pumps, and energy efficiency measures such as insulation. We deliver specialist consultancy to installers looking to enter or remain up to date in the ever-evolving renewables sector.

The Evergreen Energy package includes support with design, specification and compliance with industry-recognised certification schemes including the Microgeneration Certification Scheme (MCS) and PAS2035/2030. We provide a bespoke quality management system and one to one training for installers, and are on hand to answer any questions from initial certification through to ongoing support.

The role

The role requires operational support across the division, including account set up and sales processing, as well as scheduling renewal payments and other administrative support tasks.

You will be a point of contact for our customers for any questions such as website issues, password resets, and other administrative functions.

You will get involved in team and cross company initiatives, such as gathering feedback from our customers, developing new services or improving our existing ones, and working closely with our team of Consultants to provide the most up to date guidance. This will include having a hands-on role in reviewing website content, user journey through our website, and improving the customer experience by bringing ideas and solutions to the table on how we can improve our offering across all services.

You’ll also be required to assist with compliance updates, creating emails to send to our community, and ad-hoc administration tasks.

What you’ll need for this role:

• You enjoy talking to people and are able to ask the right questions to get to the bottom of an issue
• You have excellent verbal and written communication skills, as well as a top-class telephone manner
• You are highly organised and are able to manage your own workload to prioritise and complete tasks to certain deadlines
• You always look to give your customers the best possible service
• You have strong attention to detail and can spot anomalies or issues
• You are keen to get to grips with our services and be able to offer the best advice for any potential customers
• You are able to read, understand and retain large amounts of detailed written information – the standards we work with are lengthy and are made up of multiple documents and you’ll need to have an understanding of the requirements to deal with customer queries
• You are able to explain technical information in an easy to understand way, both verbally and as written communication
• You are good at building relationships
• You have general IT skills – we have an online portal and customer relationship management (CRM) system that you will use on a day to day basis, as well as our tools for installers. Being able to use Excel to a reasonable standard will really help too.

Benefits

· Salary £22k

· Good progression opportunities within the division and the wider company

· Minimum 25 days holiday, on top of public holidays

· Health care expenses scheme

· Flexible working

· Pension contributions matched by the company up to 4%

· Cycle to Work scheme

· Share Option scheme

· Regular team and company events and activities

About us

We’re located in central Manchester alongside the other members of the Evergreen Group. A tight knit group of companies united by positive ethical and social missions. We strongly believe in giving our people the flexibility to work the way they find most effective and empower them to make decisions which shape the direction we take.

If you’re interested in applying, please submit your CV and cover letter. Please note that we are accepting applications directly from individual candidates only and will not consider applications by recruiters/agencies.

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Casual dress
• Company pension
• Private medical insurance
• Referral programme
• Unlimited paid holidays

Schedule:

• Monday to Friday

COVID-19 considerations:
Option to work from home - top class ventilation within the office environment - strict cleaning protocols

Education:

• A-Level or equivalent (preferred)

Experience:

• Administration: 1 year (preferred)

Language:

• Fluent English (preferred)

Work Location: Hybrid remote in Salford M3

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.