Job description

Severn View Family Practice is a small-medium sized practice located in Thornbury and are looking for a highly motivated Receptionist to join our team.

We are looking for a candidate who has good customer service skills, a natural tendency to empathise, an ability to record accurate messages, can use their own initiative and maintain confidentiality. The role will include providing front of house reception duties, answering the busy telephone lines as well as a variety of other administrative duties. The successful candidate will work collaboratively within our reception team and will be happy to 'get stuck in'. The succesful applicant will be expected to cover a mixture of either a 7.45am start or a 6.30pm finish throughout the week.

An outline of responsibilities include

• Deal courteously with patients face to face and on the telephone.
• Answer incoming telephone calls promptly and professionally.
• Take accurate messages from patients requesting a home visit and prepare printed summary including a care plan if available.
• Book various appointments or telephone consultations for patients. Provide patients with the relevant information about the standard care pathways.
• Assist with queries for repeat prescription requests, update patient medication in accordance with the practices protocol.
• Scanning of incoming patients letters. Read and act on relevant information within the letter before scanning and posting to a Doctor/Nurse.
• Accurately check and post Lab Links results in accordance with the practices protocol.
• Provide patients with up to date leaflets and information when requested.
• Register new patients or temporary residents. Enter details onto the in-house computer system to provide clinicians with timely access to a patients record.
• Collect monies on behalf of the practice in respect to private medical work and record the amount received and store in a secure area.
• Understand and comply with the in-house complaints procedure. To be aware of the comments and suggestions box and act appropriately with the information provided by the patient.
• Deal with difficult patients/situations in a professional manner.
• Since customer service is paramount, staff/clinicians are required to deal with patients in an efficient and courteous way at all times as representatives of the practice.
• To cover any other administrative roles in the practice as and when necessary.
• Maintain a code of strict confidentiality when dealing with patients, patients records and other clinically related matters. Comply with agreed Policies and Procedures in line with the Data Protection Act 2018 and GDPR.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-37 per week

Salary: From £9.69 per hour

Benefits:

• Language training provided
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

Application deadline: 27/01/2023
Reference ID: SB/ Rec/03

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