As a Security Protection officer, you’ll help us to build back better during these extraordinary times. You’ll do that by being yourself – friendly, positive, and alert. Protective Security here is about looking after the safety and well-being of our passengers and colleagues by detecting and deterring anything usual or suspicious, however, there’s more to it than that. Every member of the security team makes the Heathrow experience that little bit different. And that’s not all – we want you to feel engaged and happy too. That’s why you’ll have all the training and support you need to be at your best and grow your skills.

Your role will involve:

• Patrolling our terminals and surrounding areas to ensure buildings are secure and potential risks are identified and minimised
• Providing reassurance to our passengers and colleagues by being a visible Security presence
• Ensuring early detection following Heathrow’s behavioural detection protocols
• Developing good working relationships with Team Heathrow, Law Enforcement, and other stakeholders across our Terminals
• Liaising with health and safety escalations including Medic calls, Police, HTC, and fire evacuations and critical incidents

These skills are essential:

• The assurance to make dynamic decisions whilst working in a fast-paced, constantly changing environment
• Excellent observational skills, with an eye for detail and a curiosity to examine situations and issues to a successful resolution
• Strong communication skills, with the ability to talk to a wide range of customers and stakeholders in varying situations

Ideally, you’ll also have:

• Patience and the ability to remain calm under pressure
• Additional languages are advantageous but not essential
• Knowledge of security is great, however, full training will be given