Founded in 1992, GAME is now the UK’s leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the forefront of our vision, providing products and services to help unlock players' full potential.

The Opportunity

As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards.

Reporting to the Cluster Manager, you will be responsible for the management of your store and team within The Frasers Group and be accountable for any outcomes. You will achieve this by having a strong commercial awareness to train, coach and progress team engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

The Ambition

Key Result Areas and Competencies:

1. Operations:

• Manage store operations and ensure delivery to expectation on all KPI’s
• Plan and prioritise workload to ensure a productive and efficient team
• Make confident decisions, and delegate to your team effectively
• Be accountable for all store compliance of process and procedures whilst maintaining a safe environment for both your team and customers
• Train and coach the team to best practice and provide evidence of best practice through cluster/area/regional visits
• Use business communication tools to oversee completion of tasks and meet deadlines

2. Controls:

• Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
• Plan store schedules in line with store trading patterns and business expectation
• Manage compliance with processing of payroll issues and problem-solve effectively
• Drive excellent performance on wage controls through floor-based observations and efficient practices
• Be organised and consistent with daily structure to ensure store meets compliance, customer service and security standards
• Guide the team to work within timeframes set by the business and set realistic expectations daily

3. Sales

• Understand business and customer expectation and motivate the team to deliver an excellent customer experience
• Understand product features and benefits and train your team to maximise sales opportunity
• Understand assigned KPI targets and communicate these clearly to the team. Execute and actively track against these targets and motivate your team to deliver these results
• Understand retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Use reports to analyse and manage commerciality of key products to impact sales and profitability
• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

4. Development

• Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance
• Be self-driven in own personal development and take on developmental feedback constructively
• Plan for development and create a clear team succession plan to encourage next generation and support business growth
• Create an environment that encourages and rewards performance fairly and equitably
• Understand and promote the Frasers Group core values and coach the team to engage with these values
• Engage with your team to feedback new ideas and contribute to the wider business

5. Leadership and Management

• Inspire your team and act as a role model
• Develop, coach and motive your team to achieve success, holding them accountable where appropriate
• Take responsibility of your store and be accountable for any outcomes
• Develop relationships with your store team and ensure everyone is working to the same goals
• Work closely with the Cluster Manager and contribute to the success of your cluster as a whole

6. Technical Skills – BELONG Arena

• Keep up to date with the latest gaming and Esports news
• Share your passion and expert gaming knowledge with our customers
• Grow the Belong community through appropriate Arena content and activities
• Drive publisher funded Belong activity
• Grow Belong utilisation, customer value passes and memberships

The Requirements

• Minimum of 3 years retail management experience
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing a Management team and talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to achieving the highest store standards and customer service experiences
• Strong commercial awareness and able to analyse company and store reports

Key Behaviours:
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

We've got a lot to offer..

What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:

• Reward Commission led bonuses across the Game Brand
• Monthly Group Rewards and Recognition
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 40% In store Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Fascia's