Work from home - within the UK

TrustFlight is at the forefront of digitising the aviation industry. We are creating intelligent workflow applications that automate operating and maintenance processes, enabling our customers to focus on the data and insights that matter. Our products deliver critical, real-time information providing new levels of efficiency to pilots, operators, airlines and maintenance providers.

Not only are we disrupting the sector, we are creating a great place to work that gives our people the freedom to create, innovate and influence how we do this. We minimise the ‘traditional’ ways of working to allow each person to bring their best every day - forget waiting to be given some work; forget being told you have to do your job in the same way; forget the hierarchy and forget traditions - we want you! with every idea, opinion, thought and question you can bring to an amazing group of people who are all here to make our products, services and culture the most envied in the industry.

If this piques your interest, read on to find out how you could join our growing team at an exciting time as we build the next generation of tools and services for the aviation industry...

Summary of the role

Day to day you will be accepting Zendesk tickets from customers and, following an assessment thereof, resolving application and software related issues for the client/s. The role further entails answering telephone calls, taking ownership of any JIRA development tickets that are raised internally and data import tasks. You'll work closely with the Implementations Department from time to time and in line with the end goal of ensuring a seamless experience for our customers. This is a 1st Line customer support role in line with our Service Level Agreement.

Typical Hours

Office hours 0830 - 1730, Mon-Fri, 40 hours per week. Weekend cover is required from time to time for which an additional payment is made. Occasional night shift cover may be required. Role works from Home.

Essentials:

• 
  IT literate and experienced
• Excellent client-facing skills
• Well-developed presentation skills

Desirables:

• Sector experience would be useful
• Knowledge of JIRA and/or Zendesk

Qualifications & Experience

• At least 2 years IT Customer Support experience.
• Excellent written and spoken English.

• A highly organised individual experienced and comfortable managing multiple projects, simultaneously, under pressure.
• Highly presentable and personable.
• A well-motivated self-starter.
• A starter-finisher who enjoys completing existing tasks as much as starting new ones.
• A team player who is both flexible and adaptable.