EAP Advice Line Counsellor

Salary: £29,393 per annum (Pro-Rata)

Remote Working - Upto 31.5 hours per week (flexible) including 1x Evening per week & 1x Saturday per month

CiC have an exciting role for a BACP/UKCP registered counsellor to join our team of Advice Line Counsellors.

Part of your role as the Adviceline coucellors is to answer calls from our service users, respond to their enquiries by assessing their needs and identify the appropriate ongoing action. This could be referral to counselling, other support services, such as legal advice or financial support.

You’ll be on the front line, answering calls, conducting a high-quality clinical assessment, and providing in-the-moment-counselling-support. It’s a busy, fast reacting role where you will be helping people right from the word go.

All of our Advice line counsellors work remotely. All of our Advice line counsellors work remotely. Our EAP counsellors work 30hrs with extra hours available

What you’ll be doing as Advice Line Counsellor

• Provide one-off counselling support to our clients employees
• Creating and updating Client records after each correspondence
• Signposting to other support available via our network

Must haves to be part of our Advice Line Counselling team

• Recognised Counselling qualification
• BACP/UKCP registration

Ideally we are looking for participants with 250 post-qualification clinical hours and prior experience of EAP

CiC has been delivering EAP and psychological services to organisations across the world for the past 32 years. Over this time, we have built up a solid reputation for the quality of our clinical interventions.

As Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance / Life assurance
• Up to two days each year dedicated to Community Giving (Volunteering)
• Eyecare vouchers with help to purchase new glasses
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Travel Season ticket loan
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance

Are you looking to really make a difference on our EAP Advice Line? Then we are ready to hear from you. .

Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at careers@ingeus.co.uk