Company description

Job Title: Customer Service Advisor

Location: Remote

Salary: £20,301 - increasing to £23,021 as of 1st April 2023

Contract: Full-time, permanent

Shifts: 36.25 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm

Start Date: 20th March 2023

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

This is the job

You’ll be working in a fast-paced environment taking inbound calls from new and existing customers about our breakdown cover. When you start, you’ll be given training on the systems we use, our products and services and how to talk to customers on the phone. You’ll use this knowledge along with your excellent communication and listening skills to understand our customer’s needs and offer the right cover to match their needs.

You’ll take a variety of calls, from general queries about an existing policy, to a new enquiry from someone looking to join, or a customer wanting to discuss their membership renewal and potentially leave The AA. No matter what call, you’ll play a key part in delivering a first-class customer service experience for all our customers.

What will I be doing?

From day one you will be working from home to help our customers. All the training and support you need to succeed will be given to you virtually. You’ll need a suitable working environment including your own desk and chair, a quiet space and a strong internet connection and we’ll provide the equipment you need ready for when you start. We’ll make sure you feel part of The AA team from home with regular team meetings and engagement activities.

What do I need?

We’re looking for someone who…

• Can deliver sales through service
• Has a passion for delivering excellent customer service
• Is a clear and confident communicator and a great listener
• Is positive and resilient
• Has an eye for detail and enjoys solving problems
• Can work with different computer systems to transfer and capture data

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
• Able to buy additional annual leave annually
• Free AA breakdown membership from day 1
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.